Effective Date: September 01, 2024

Refund Eligibility for Services

We are committed to delivering top-quality services that meet your needs and expectations. However, due to the nature of the services provided, refunds are handled on a case-by-case basis. Refunds may be considered in the following circumstances:

• Failure to provide the service as described or as agreed upon.

• Significantly poor service quality that cannot be resolved.

• Technical errors or issues caused by our team that prevent service completion.

Refund Process

If you believe you are eligible for a refund, please reach out to us within 7 days of the service completion or issue occurrence. Our team will review your request and assess the situation. If a refund is approved, it will be processed within 7 days using the original payment method.

Exclusions

The following situations are generally not eligible for refunds:

• A change of mind after the service has commenced.
• Fully completed services provided as described.
• Delays due to external factors beyond our control, such as missing information or materials from the client.

Policy on Mind Change with Work Done

In the event that you change your mind after work has already commenced on the service, we offer a partial refund policy. If work has been initiated and progress has been made, we will refund 50% of the payment, while the remaining 50% is non-refundable to cover the work completed up to that point.

Cancellations

If you wish to cancel a service that has not yet started, please notify us as soon as possible. Depending on the specific situation, a partial or full refund may be considered after our evaluation.

Modification of Services

If you need to modify the scope of a service after it has started, please contact us. We will assess the feasibility of the requested changes and inform you of any potential impacts on cost or timelines.

Contact Us

If you have any questions or concerns regarding our refund policy, or believe you are eligible for a refund, please contact us via email. We are here to assist you.

Email : info@gstshine.com

Changes to This Policy

We reserve the right to modify or update this refund policy as needed. Any changes will be posted here, along with the updated effective date.